1. Information We Collect

We collect information you provide when using Neutron AI:

Account information (email address, display name)
Conversation content and messages you submit
Usage data and preferences (e.g., selected modes, theme)
Device and browser information (user agent, IP address, screen resolution)
Payment information processed by our payment provider (we do not store card details)

2. How We Use Your Information

We use your information to:

Provide, maintain, and improve the Service
Generate AI responses to your queries
Personalize your experience and remember your preferences
Improve our AI models and service quality
Process payments and manage subscriptions
Communicate with you about the Service, including updates and security alerts
Detect, prevent, and address fraud, abuse, and technical issues

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data under the following legal bases:

Contract performance: Processing necessary to provide the Service you signed up for (e.g., generating AI responses, managing your account).
Consent: Where you have given explicit consent, such as agreeing to our Terms and Privacy Policy at sign-up.
Legitimate interests: Processing for purposes such as improving our services, ensuring security, and preventing fraud, where these interests are not overridden by your rights.
Legal obligation: Processing required to comply with applicable laws and regulations.

4. Cookies and Local Storage

Neutron AI uses cookies and browser local storage to enhance your experience:

Essential cookies: Used for authentication session management and sidebar state persistence.
Local storage: Used to store your theme preference, referral codes, guest message history, and other UI settings.

Advertising measurement (Google Ads): on www.neutronsays.com we use Google's advertising tag to learn whether visitors arrived from our Google ads and whether they later started a paid plan or free trial. Google receives the page visited, ad click identifiers and cookie data for this measurement purpose. Visitors in the EEA, UK, Switzerland and Quebec are asked first, and the tag stays off unless they accept; elsewhere it is on by default. You can accept, reject or withdraw anytime via "Cookie settings" in the footer; we keep a record of your choice and when you made it. Learn how Google uses this data at business.safety.google/privacy.

5. AI Training & Conversations

Conversations with Neutron AI may be reviewed and used to train and improve our AI models. We take steps to remove personally identifiable information before using data for training. Do not share sensitive personal, financial, or medical information in your conversations.

6. Automated Decision-Making

Neutron AI uses artificial intelligence to generate responses to your queries. This constitutes automated processing. However, we do not use automated decision-making or profiling that produces legal effects or similarly significant effects on you. AI-generated responses are informational and should not be relied upon for legal, medical, financial, or other critical decisions.

7. Data Security

We implement industry-standard security measures to protect your data. All data is encrypted in transit using TLS and at rest. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your conversations and account data for as long as your account is active. You can delete individual conversations at any time. Guest chat sessions are not stored on our servers. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention).

9. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence, including the United States, where our AI model providers and infrastructure services are located. When we transfer data outside the EEA, UK, or Switzerland, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or other legally recognized transfer mechanisms.

10. Third-Party Services

We use the following categories of third-party services to operate Neutron AI:

Authentication providers: Google and Apple (for OAuth sign-in). These providers may receive your email address and basic profile information.
AI model providers: Your queries are sent to third-party AI providers to generate responses. Queries are processed in accordance with their respective privacy policies.
Payment processor: Stripe processes payments for subscriptions. Stripe's privacy policy governs how they handle your payment information.
Infrastructure and hosting: We use cloud hosting services to store and process your data securely.

11. Children's Privacy

Neutron AI is not intended for use by children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal data, please contact us at privacy@neutronsays.com.

12. Your Rights

Depending on your jurisdiction, you may have the right to:

Access and receive a copy of your personal data
Rectify inaccurate personal data
Request deletion of your account and personal data
Export your conversation history
Object to or restrict processing of your data
Withdraw consent at any time (where processing is based on consent)
Opt out of AI training (contact support)
Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at privacy@neutronsays.com. We will respond within 30 days.

13. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

Right to know: You can request details about the categories and specific pieces of personal information we have collected about you.
Right to delete: You can request deletion of your personal information, subject to certain exceptions.
Right to opt-out of sale: We do not sell your personal information to third parties.
Right to non-discrimination: We will not discriminate against you for exercising your privacy rights.
Right to correct: You can request correction of inaccurate personal information.

To submit a request, email us at privacy@neutronsays.com.

14. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (if you have an account) or by posting a prominent notice on our website prior to the change becoming effective. Your continued use of the Service after the effective date constitutes acceptance of the updated policy. We encourage you to review this page periodically.

15. Contact

For privacy-related questions or to exercise your rights, contact us at privacy@neutronsays.com.